FAQ

You don’t need an account to complete a purchase. However, if you register with us, you can enjoy the following benefits through your account:

• Reward points will be accumulated for every purchase made.
• Save your address and details so you can shop even more quickly in future.

We accept payment with PayPal and Stripe (Credit Card or Credit Balance). You will be directed to each website to ‘Log In’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then return to the online store.

We use Secure Socket Layer (SSL) technology to encrypt and protect the data you send us over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to find out more information about the SSL digital certificate registration.

Small box. Items are packaged into a small brown shipping box and paper wrapped. We always recommend the box method for long dresses, as this helps reduce the possibility of garments getting wrinkled or pressed during shipment.

We are based in Malaysia. All orders will be packed and shipped from here.

Most items are in the midst of production when they are published in the store. Items are usually shipped in approximately 20 working days under no unforeseen delays. Backordered items take about 30 working days. Kindly refer to the terms written below each product for a more accurate estimation.

While we try our best to ship them as soon as possible, each item is mostly handmade and requires additional effort and time, so please expect some waiting time in order to ensure their quality. If we need more time, we will reach out to customers via email.

If you have questions about your order, feel free to ask us and we will get back to you as soon as possible.

Express Shipping is currently the only available option. Express shipping is carried out by DHL or EMS and takes about 2–7 working days, depending on your location and customs.

Once your order has left us, you will receive an email containing a tracking number to track its progress online. Please note that at times the email might be in your spam folder.

Returns are not accepted. However, if you have any problem with your order, please contact us and we will do our best to assist.

Should you choose to cancel an order (before we ship it), we are able to refund in full. For uninsured, lost or damaged products that are beyond our control, we are not able to make any refunds.

Upon arrival in the destination country, international orders may be subject to duties and taxes billed by that country’s customs department. The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be.